Client Support
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Services

A Mission Aligned With Your Daily Challenges

Environmental health isn't just about compliance, it's about protecting public health under pressure, with limited time and resources. Hedgerow partners with health agencies to streamline inspections, simplify workflows, and give staff the confidence to meet the moment in the field or behind a desk.
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Deep Environmental Health Expertise

Our team isn’t just tech-savvy, we’re environmental health insiders. With over 30 years of EH experience across Food, Waste, Housing, CUPA, and more, we understand your regulatory requirements and real-world constraints. That’s why our implementation and support teams consistently earn praise from frontline users and directors alike.
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Professional Services At-a-Glance

PLATFORM AND DATA MIGRATION SERVICES
Hedgerow has extensive experience migrating data from a variety of existing legacy systems into Hedgehog, and we implement an internally developed, proven data conversion process.
IMPLEMENTATION SERVICES
As part of every implementation, Hedgerow provides a professional, knowledgeable project team with deep expertise working with environmental health agencies. Our implementation team has 30+ years of direct environmental health experience, so we understand your needs and requirements.
ONGOING SERVICES
While our products are designed to be easy to use, we know you’ll need occasional support. Hedgerow provides toll-free telephone support and 24x7 access to online resources. We also conduct ongoing training.
HOSTING SERVICES
The Hedgehog Application Suite can be deployed in an agency-hosted environment, or in a Hedgerow-hosted environment. Hedgerow uses MS Azure™ to provide cloud hosting services. Clients receive a 24 x 7, secure datacenter with biometric access controls, redundancy, continuous backup, monitoring, and 99.5% uptime on Microsoft® Azure.®
Data Architecture
A robust data engine that streamlines all programs and regulatory processes in a single database. Hedgehog is developed on the Microsoft .NET Framework in a Smart Client implementation, and can be supported in an agency-hosted environment or a Hedgerow cloud-based environment.
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We Support Agencies Across North America

I completed a public information request with Hedgehog for all food establishments with addresses in Wichita Falls. This is one of those requests that I would’ve had to manually process and would’ve taken over 10 hours in the past but today less than 5 minutes. I’m so excited for the future.
SAMANTHA BLAIR
Wichita Falls Environmental Health Division
Hedgerow Technical Support is professional and very responsive. We always receive prompt follow up to any questions.
Lonnie Smith
Mid-Michigan District Health Department
Hedgerow Software's support team during our implementation stage was crucial to the success of onboarding our EH solution.
Anthony Di Pietro
Durham Region Health Department
We are very satisfied with Hedgerow support and how Hedgehog continues to improve its EH workflows. Hedgerow clearly knows environmental health.
Bryan Fowler
Mid-Michigan District Health Department
Having worked with Hedgerow Software for several implementation projects, it has been a very smooth process.
Phil Wong
Wellington-Dufferin-Guelph Public Health
I could not have asked for a better project team! It was a great experience with Hedgerow's organized and focused team. Hedgerow Software is so fortunate to have such a talented group of individuals.
Stephanie Nickels
Grey Bruce Public Health